Laptop Data Recovery FAQ - Laptop Hard Drive Repair

Frequently Ask Questions

What is Data Recovery?

Data recovery is the process of rescuing valuable data from any type of media that has been either physically or logically damaged. The term data recovery can also be extended to database and file repair, all of which we offer here at Laptop Data Recovery.

What is the difference between a Physical and a Logical recovery?

A "Logical" recovery is the term used when the drive functions fully and allows access to the actual sectors containing the data. Some examples would be a virus infection, accidental format or a dropped partition.

A "Physical" repair of a hard drive is classified as any drive needing some type of replacement parts or physical manipulation in order to recover the data. These recoveries must be done in a clean room environment and are much more difficult. Some examples would be clicking or scraping noises, the drive will not power up and spin or possibly some type of environmental issue like water or fire damage.

Realistically, how long do these recoveries usually take? and what is your success rate?

Logical recoveries require a FREE evaluation that usually takes between 12-24 hours to complete from the time we receive the drive. Once completed you will be presented with the results of this evaluation and a cost to actually complete the recovery work. You will never be charged for work you do not approve.

Physical recoveries will need to be evaluated in our Class 100 Clean room, There is a small evaluation fee for this process and it can require 2-5 days to complete. Once completed you will receive the detailed results of your evaluation with a firm cost to complete the repair work. Once again you will never be charged for work you do not approve.

As with any type of data recovery work success is never guaranteed. However, we pride ourselves on a very high rate of success. Over 90% of the hard drives we work on are successfully recovered and we always stand behind our work. We have some of the best technicians in the world and with over 20 years of experience. We are the top of the food chain in the data recovery business, if we can't recover it nobody can!

Will I be charged for an unsuccessful recovery attempt?

No, you will never be charged for a recovery unless we are successful and receive your written approval to proceed with the recovery. There are however some cases that require an initial diagnostics fee. These are mostly confined to physically damaged hard drives, RAID arrays or very large database evaluations. You would be informed of this cost in your initial consultation. There will NEVER be any hidden fees.

What about security, is my information and data kept confidential?

Absolutely, any contact information or data you send to us will be kept strictly confidential. We write a 100% non-disclosure agreement into our Submission forms. However if you would like us to sign a non-disclosure agreement that you provide this is never a problem. Any data transferred via FTP is handled with 128bit SSL encryption. Your privacy is our top priority.

Do you provide phone support?

No, while there is always someone waiting to take your call and help you through the recovery process. We do not offer technical phone support with the intent of solving your issues or walking you through a recovery via phone. We provide FREE consultation concerning how to best recover your data. We will also help you solve logistic issues or answer questions concerning a recovery we are working on or have completed for you.

Ok, I want to send you my hard drive, how do I get started?

The procedure is very simple, first print out and complete the Submission Forms. Then package the hard drive or media as if you were packaging glass, its best to use an anti-static bag if you have one at your disposal. Then simply ship the media to our lab. The shipping address is located in the top right corner of the submission forms. Please feel free to contact an account representative at (877)-230-3282 if you have any questions or concerns. Someone is available 24-7 to take your call.

Where is Laptop Data Recovery located?

We are located in sunny Fort Lauderdale, Florida. However we regularly deal with clients from all around the world.